Personal data processing policy
ANGAJAMENTUL NOSTRU CU PRIVIRE LA DATELE DUMNEAVOASTRĂ CU CARACTER PERSONAL
Politica de Prelucrare a Datelor cu Caracter Personal descrie categoriile datelor dumneavoastră cu caracter personal pe care le prelucrăm, modalitățile și scopurile în care le colectăm, în ce situații transferăm date cu caracter personal, precum și drepturile și opțiunile de care dispuneți în acest sens. În același timp, Politica de Prelucrare a Datelor cu Caracter Personal detaliază modul în care prelucrăm datele cu caracter personal în gestionarea relației cu clienții, cel mai adesea pentru a vă ține la curent cu cele mai recente evoluții sau evenimente din domeniul dumneavoastră de interes.
DATA CONTROLLER REGARDING PERSONAL INFORMATION
The data controller in respect of your personal data is SC DECAPA IMPORT EXPORT SRL, the owner of Hotel Pami, with the headquarter in Cluj-Napoca, registered at the commercial register with J12/1905/1997, RO 9868843, as the owner of the website; www.hotelpami.ro.
CATEGORIES OF PROCESSED PERSONAL DATA
Personal data that we process can include:
- Contact information, such as the name, the postal address, including home address, in case you specified it, the professional address, phone number, mobile phone number, fax number and e-mail address;
- The data obtained after you browse our web page is collected using cookies and similar technologies.
LEGAL GROUNDS FOR PERSONAL DATA PROCESSING
Any operation of processing your personal data will be made relying on the legal grounds listed below:
- Data processing is necessary for conclusion of a contract in which you are part of;
- Data processing is necessary in order to respect the legal obligations of the controller;
- Processing is done on the basis of your consent;
- Data processing is necessary in order to protect the vital interests of a data subject or another individual;
- Data processing is necessary for the legitimate interests of DECAPA IMPORT EXPORT SRL or a third party, unless these interests are overridden by interests of the data subject or her or his rights;
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For special types of data, personal data will be processed if, beside of a general legal basis of data processing, one of this specific conditions for data processing is met:
- The data subject's consent was obtained;
- We have a legal obligation to process the data of this type;
- Processing is necessary for the establishment, exercise or defence of legal claims.
FOR WHAT REASONS WE PROCESS YOUR PERSONAL DATA?
We will use your personal data for the following purposes („Allowed reasons”):
- Providing hotel services such as: accommodation services, restaurant services and event organising services;
- Management and administration of the contractual relationship with our clients;
- Compliance with our legal obligations;
- Analysing and improving our services and the way we communicate with you, including (since we have a legitimate interest in continuously improving our services) cunducting surveys among customers in regard to the level of satisfaction of our clients concerning Hotel Pami's services;
- For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data were provided to us, in compliance with the applicable law.
Also, based on your consent, we are allowed to sent various communications through the channels you have approved to keep you up to date with the services, products and events organized by Hotel Pami or other promotional events.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA FOR?
DECAPA IMPORT EXPORT SRL implemented technical and organisational measures in order to organize the process and the specific criteria for the retention of your personal data (including according to our internal archiving procedures).
We will cease processing your data when these are no longer reasonably necessary for the Permitted Purposes, or when you withdraw your consent (if applicable) and there are no longer legitimate and compelling grounds for continuing to process your data by Hotel Pami (including Hotel Pami's legal requirement to continue storing such data) and which prevail over your interests, rights and freedoms.
YOUR RIGHTS REGARDING PERSONAL DATA PROCESSING POLICY
Subject to certain legal conditions, you may have the following rights regarding the processing of your personal data::
- The right to request a copy of your personal data that we possess;
- The right to rectify any data that is incorrect or incomplete;
- The right to oppose or restrict our use of your personal data;
- The right to withdraw your consent regarding personal data processing;
- The right to erase your personal data, in the situation in which, the data processing is unnecessary or it is against the law;
- The right to data portability that allows you to receive a copy of the processed data that we collected from you or to pass them to someone indicated by you;
- The right to withdraw your consent for the processing operations carried out based on consent. Withdrawing your consent will not affect the lawfulness of the processing performed based on the consent prior to withdrawal. In cases of withdrawing the consent, Hotel Pami will no longer process your personal data and will take appropriate action in order to delete your personal information . Hotel Pami will, however, be able to process your personal data if there is a legal basis .
If you want to exercise the rights mentioned below, please contact us using the following contact details:
- Address: Cluj Narpoca, Calea Manastur, nr. 39
- E-mail: rezervari@hotelpami.com
- Phone number: 0264-406.333
- Fax: 0364 144 715
In what concerns the marketing communications received from us, you can also withdraw your consent at any time by simply accessing the "unsubscribe" link in footnodes of the e-mail received from us.
To be in accordance with the legal obligations concerning the security and confidentiality of data that comes to us, when you exercise one of the rights you benefit as a person, it is possible to be asked to prove you identity, by presenting a copy of an identity document or any other necessary information to verify the fact that the demand comes from a relevant data subject.
We will take in consideration any request or complaint that we receive and we will give you an answer in compliance with the legal standards. If you are not pleased with our answer or you consider that the data was processed by violating the current law, you can file a complaint with Romania's supervisory authority for personal data: The National Supervisory Authority for Personal Data – with office at Bd. Gheorghe Magheru nr. 28-30, București, România.
UPDATES OF THE PERSONAL DATA PROCESSING POLICY
The most recent update of the personal data processing policy was realized in May 2018. We reserved the right to update and periodically modify this personal data processing policy, to reflect any change in the way we process your personal data or any change of the legal requirements. In case of such change, we will post on our page the modified version of the personal data processing policy and/or we will provide it to you in another way.
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(+40) 0264 406 333
(+40) 733 40 40 31
Calea Manastur nr. 39
